Alaska Airlines

Manager, Inflight Policy & Procedure

Seatac, WA

Schedule: Full-Time

Company Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Manager, Inflight Policy & Procedure leads the development, documentation and communication of all company and regulatory policy and procedures for the Inflight Division at Alaska Airlines (AS) and Hawaiian Airlines (HA). This Manager is responsible for ensuring policy and procedures are accurately documented in the manual, communicated to employees, and coordinates with training to ensure continued compliance with safety, company and regulatory requirements. This Manager owns safety as the number one priority.

Key Duties

• Manages the development, maintenance and distribution of the Flight Attendant Manual (FAM), bulletins/revisions and other Inflight policy manuals and handbooks by ensuring the manuals accurately reflect current policies and procedures and are consistent with other Company manuals.
• Work closely with the Director Inflight Safety, Standards, & Compliance and apply knowledge of appropriate FAA Advisory Circulars, CFR, and applicable regulatory guidance to ensure all AS & HA Inflight policy and procedures meet all regulatory requirements.
• Responsible for the drafting of clear, concise, and thorough policies and procedures for flight attendants, ensuring safety and compliance in all aspects of policy and procedure communications.
• Review and develop policy and procedures based on inflight safety data.
• Develop Inflight standards based on policy and procedures. Ensure Inflight training programs are training to the Inflight standards.
• Serves as the focal point for all new/revised Inflight policies and procedures to ensure consistency and consensus across manuals in support of the Safety Management System (SMS).
• Ensures coordination of and subsequent communication of changes to Inflight processes, procedures, and manuals by supporting the flight attendant Frequently Asked Questions (FAQs), ensures the principles of the Safety Management System (SMS) are followed, and conducting Inflight coordination meetings.
• Leads and mentors a team of Policy and Procedure Specialists by assigning work, setting expectations, establishing accountability, and reviewing performance.
• Represents Inflight with other divisions and departments in the development and review of policy and procedures.
• Holds the authority to make decisions regarding policy and procedures.
• Executes and participates in Safety Risk Management (SRM) as well as policy and procedures changes driven by incident reports.
• Identifies opportunities for new or improved procedures based on evaluating effectiveness of current procedures, audits, observations, feedback from employees.

Job-Specific Experience, Education & Skills

Required

• 5 years of combined airline operations and policy and procedure experience, or related area.
• 2 years of leadership experience.
• A bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
• Ability to complete Alaska Airlines’ initial training/IOE, hold FAA flight attendant certificate, and remain qualified through recurrent training.
• Demonstrated experience developing policy and procedures documentation.
• Excellent communication (e.g., verbal, written, presentation) and collaborative skills.
• Detail oriented and highly organized, with the ability to execute on multiple projects, priorities, and deadlines and work independently with limited guidance in a fast-paced environment where flexibility is key.
• Skilled at making and defending tough decisions, while demonstrating care and concern for the opinions of others, both inside and outside the organization.
• Excels at understanding and making decisions on complex regulatory, contractual and personnel issues.
• Advanced proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• A minimum of 2 years of flight attendant experience.
• A minimum of 2 years of FAA/compliance experience.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Salary Range

$117,850 - $176,800 / year

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Total Rewards

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Airport SIDA Badge Requirements

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

Regulatory Information

Equal Employment Opportunity Policy Statement

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.

To implement this policy, we will:

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;

(2) Ensure that employment decisions are based only on valid job requirements; and

(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.

Government Contractor & Department of Transportation (DOT) Regulations

Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.

Apply by 7:00 PM Pacific Time on

3/2/2026

FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Location Seattle - General Office (GO)
Job Locations USA-WA-SeaTac
Requisition ID 2026-18266
Category Corporate & Operations