Manager Inflight Crew Scheduling Systems and Training

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. 

This role is responsible for executing the strategy set by the Director of Inflight Crew Scheduling as it relates to systems, training, and process management within the department at Alaska Airlines (AS) and Hawaiian Airlines (HA). As a people leader, the Inflight Crew Scheduling Systems & Training Manager leads and establishes priorities for the team to implement policies, test system updates, and maintain crew scheduling software. This role serves as the primary point of contact for crew management system testing and collaborates with Labor Relations to support grievance resolution and Collective Bargaining Agreement (CBA) negotiations. Throughout all responsibilities, this position maintains a strong focus on safety and compliance, integrating safety assurance into the department’s daily operations.

• Lead, coach and develop the Inflight Crew Scheduling team by setting clear priorities around compliance, safety, and operational excellence across all scheduling functions and regulatory requirements.
• Execute long-term strategy in partnership with the Crew Systems Manager and ITS, independently prioritizing initiatives, driving project execution and implementing communication and business-resiliency plans for crew scheduling systems with a 12 + month horizon.
• Own decisions related to systems, processes and operational methodologies to enhance safety, compliance, efficiency, flexibility and productivity within the Inflight Crew Scheduling function, document trade-offs, risks and mitigation strategies.
• Develop team members through strong performance-management practices, including regular feedback, structured development plans, clearly defined OKRs/KPIs, effective delegation of key initiatives and follow-through that builds clarity, capability and commitment.
• Influence inflight leadership and cross-functional partners to align standards, communication, policies, and procedures, providing critical analysis and recommendations to the Director of Inflight Crew Scheduling.
• Collaborate closely with IT Flight Crew Systems and Project Managers to ensure resource availability, prioritize product issues, and support system testing, enhancements and updates.
• Partner with the Crew Scheduling leaders and Crew Schedulers to understand day-to-day workflows and challenges, using insights to design and deliver effective training materials.
• Maintain strong cooperative relationships with union partners, including the Association of Flight Attendants (AFA) and Clerical Office and Passenger Service Employees (COPS), representing the department in relevant company meetings and ensuring timely, accurate communication and follow-through on commitments.

Required

• 5 years of airline operations, crew scheduling experience or related area.
• 2 years of leadership experience.
• Bachelor’s degree or an additional two years of experience in lieu of the degree.
• Demonstrated ability to manage small projects and support larger projects as a Subject Matter Expert (SME).
• Demonstrated ability to build strong working relationships across all levels of the organization.
• Experience in the development of policies and procedures for a large work group.
• Experience in the development of effective training that can teach complex regulations and systems in the classroom and on-the-job.
• Demonstrated ability to develop new ideas to improve safety, compliance, efficiency, and cost.
• Demonstrated ability to identify problems and collaboratively develop alternatives for resolution.
• Detail-oriented, with the ability to keep track of many moving parts and spot conflicts early.
• Excellent communication skills (e.g., verbal, written, and listening) and comfortable with public speaking.
• Strong working knowledge of airline and inflight operations with outstanding interpersonal skills and the ability to interface with all levels of AS and HA, outside contractors, and regulatory authorities.
• Strong organizational skills, confidence in decision-making, conflict management, and resiliency.
• Ability and willingness to work in a high-pressure environment and be able to handle several projects and tasks simultaneously while delivering results.
• Willingness to work a flexible schedule to include weekends, evenings and 8, 10, 12-hour shifts.
• Ability to travel domestically and internationally for Crew Scheduling and vendor meetings.
• High school diploma or equivalent is required.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Advanced proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• Experience with computer-based training software. Experience partnering with Union groups and Union leadership.
• Knowledge of data analytics, analysis, and reporting.

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off
   

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Equal Employment Opportunity Policy Statement  
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.   

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.  

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”).  All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.   

To implement this policy, we will: 

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; 

(2) Ensure that employment decisions are based only on valid job requirements; and 

(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. 

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions  of VEVRAA. 

Government Contractor & Department of Transportation (DOT) Regulations 
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.