Director Parts Operations

Customer Support / Sales & Marketing
Parts Sales
Full-time
USA

Pilatus is hiring a Director Parts Operations to join our team in Broomfield, CO. In this role, you will be responsible for managing the Parts Sales department to provide spare parts support services to all Pilatus Service Centers, aircraft owners, and operators in the Americas. In addition, you will oversee all aspects of Parts Sales business, including but not limited to, parts availability, provisioning, repairs, and pricing. Take your career to the next level with Pilatus Business Aircraft Ltd!

What you do

• Manages Parts Sales Department and its employees
• Develops processes and procedures that assures Pilatus Class customer support services for the Service Centers and owner/operators of Pilatus aircraft
• Documents, communicates, and escalates when required all spare parts related issues
• Prepares annual expense budgets for Parts Sales department
• Manages and enhances Pilatus Parts Portal
• Monitors and regularly reports on Key Performance Indicators (KPIs), establishes new KPIs as needed
• Owns the Parts Sales Forecast
• Manages core return process
• Reviews and provides suggested revisions to Pilatus Service Center Policies and Procedures
• Maintains the highest levels of customer satisfaction

What you bring

• Bachelor's degree or equivalent combination of education and experience in aviation field
• 5-7 years of technical experience related to aviation parts
• Pilatus PC-12 and PC-24 knowledge preferred
• Professional manner and excellent communication skills essential
• Excellent oral presentation and written communication skills required
• Excellent problem solving and analytical skills
• Ability to manage, assign, and track multiple tasks in a fast-paced demanding environment while maintaining a pleasant demeanor with the team and the customers
• Ability to work effectively within a team as well as independently
• Advanced computer skills including MS Windows and MS Office Professional
• Ability to learn and utilize aviation technical software; working knowledge of Quantum a plus
• Ability to travel (less than 25%)

What we offer

• 11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
• 90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9, 600 annually
• Monthly health savings account (HSA) contributions totaling $2, 250 for single coverage and $3, 000 for family coverage annually
• 401(k) retirement plan matching up to 6%
• Life and long-term disability insurance premiums paid in full
• Tuition assistance available annually after the first year

Become part of the Pilatus family

• We want to address everyone with our job ad's and are committed to diversity in our company – we are looking forward to receiving your online application
• For impressions: Check Instagram «pilatusaircraft»