Cabin Crew Supervisor

📍 Darwin or Perth

Airnorth is seeking an experienced and motivated Cabin Crew Supervisor to join our Inflight Services team. This leadership role combines line flying with operational and administrative responsibilities, supporting the delivery of safe, professional and high-quality cabin operations across the Airnorth network.

Working closely with the Manager Inflight Services, you will play an important role in leading, mentoring and supporting Cabin Crew, while contributing to operational performance, service standards and regulatory compliance.

This is an excellent opportunity for an experienced cabin crew professional looking to take the next step into a leadership position within a dynamic regional airline.

About the Role

The Cabin Crew Supervisor supports the leadership and administration of the Cabin Crew team while maintaining operational flying duties. You will work closely with operational departments across the business and contribute to maintaining strong safety, service and compliance standards.

This role involves a mix of line flying, ground-based leadership duties and administrative responsibilities. Flexibility in working hours may be required to support operational and training needs.

Key Responsibilities

Team Leadership & Support

• Mentor, supervise and support Cabin Crew members.
• Assist with recruitment, induction, promotion and development activities.
• Foster a positive team culture aligned with Airnorth values and expectations.
• Conduct performance discussions and support staff development.

Operational Oversight

• Monitor cabin crew line operations and provide feedback to improve performance and service delivery.
• Ensure operations are conducted in a safe, secure and compliant manner.
• Assist Network Operations with crew roster changes and operational issues.
• Support the maintenance of uniform and grooming standards.

Service & Standards

• Develop and maintain inflight service standards and procedures.
• Identify opportunities to improve customer experience, service delivery and operational efficiency.
• Liaise with catering and service providers to resolve product or service issues.

Compliance & Administration

• Maintain awareness of regulatory and industrial requirements affecting cabin crew operations.
• Assist with policy development, manuals and operational procedures.
• Complete cabin crew administration tasks including records, travel arrangements, payroll support, purchase orders and reporting.
• Contribute to risk management, safety initiatives and operational reporting.

About You

Essential

• Previous experience as cabin crew.
• Experience in customer service and/or airline operations.
• Experience leading or supervising a team.
• Strong communication, leadership and interpersonal skills.
• Ability to motivate and support staff in a dynamic operational environment.
• Strong organisational skills with the ability to plan and prioritise work.
• Proficiency in Microsoft Office (Outlook, Word, Excel and PowerPoint).
• Ability to obtain and maintain:
  
  • Aviation Security Identification Card (ASIC)
  • Operational cabin crew requirements (RSA, First Aid, Passport).

Desirable

• Experience contributing to policies, procedures and operational documentation.
• Knowledge of performance management and operational KPIs.
• Ability to obtain CASA CAO 20.11 Instructor and Certification approval.

Why Join Airnorth?

Airnorth is a proud regional airline connecting communities across Australia and the Asia-Pacific. Our team is committed to delivering safe, reliable and customer-focused aviation services.

As part of the Airnorth team, you will benefit from:

• Staff domestic and international travel discounts
• Discounted health insurance
• Gym membership discounts
• Access to an Employee Assistance Program (EAP)
• A supportive team environment focused on safety, teamwork and professional development

Apply Now

Applicants must have the legal right to live and work in Australia without restrictions.

Shortlisting will commence immediately and Airnorth reserves the right to close applications early if a suitable candidate is identified.