Manager - Inflight Crew Scheduling

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Key Responsibilities\:

• Directs the activity of flight attendant scheduling at the system Operations Control Center in Arlington Heights, IL
• Oversee and manage all aspects of the Inflight Crew Scheduling functions
• Responsible for the planning and control of all crew scheduling functions in a 24/7, 365-day-a-year operation
• Coordinates and communicates with other operating groups within the NOC
• Ensures contractual interpretations and scheduling practices are administered consistently and cost effectively
• Administers policies, systems, cost management, staffing and business procedures consistent with company and government regulations and flight attendant union agreements
• Monitors performance against forecast and initiates action to control adverse trends
• Functions as a liaison with bases and other departments with the NOC, fostering open communication and modeling teamwork through cross-functional working relationships
• Maintains productive relationships with the flight attendant union representatives, and gains clarity on agreements to provide long term solutions to problems
• Leads a team of scheduling shift supervisors, senior schedulers and schedulers
• Develops employees and encourages positive employee engagement

What’s needed to succeed (Minimum Qualifications):

• Bachelor's or equivalent years of experience
• 3– 5 years operational management
• 3-5 years of aviation-related Scheduling Operations experience
• Must be able to work in an operational environment that operates 24/7 year-round
• Ability to create and execute strategies
• Strong verbal communication skills
• Word, Excel and PowerPoint
• Read and write in English
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• B.A.
• Crew Scheduling and supervisory experience
• Microsoft Office experience
• Presentation skills

This position will be posted from October 1 - 21, 2025.