Director, Aftermarket Commercial Solutions

Req #1437

Mississauga, ON, Canada

Job Description

Posted Friday, May 23, 2025 at 1:00 AM | Expires Saturday, June 7, 2025 at 12:59 AM

De Havilland Aircraft of Canada Limited (DHC) is a storied name in the aerospace industry, recognized worldwide for its pioneering contributions to aviation and its unwavering commitment to quality, innovation, and reliability. Headquartered in Calgary, AB, DHC currently has approximately 1,400 employees across British Columbia, Alberta and Ontario, as well as in markets and distribution hubs world-wide. Established in 1928, De Havilland Canada has a rich history marked by the development of some of the most iconic and versatile aircraft ever built. These aircraft have served a variety of roles—from bush flying to commercial aviation—and are celebrated for their rugged durability, operational versatility, and excellence in performance. Over the decades, De Havilland Canada has evolved to meet the changing needs of the aviation industry. Today, we are more than just an aircraft manufacturer; we are a comprehensive aerospace company with capabilities that span design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to upholding the highest standards of craftsmanship and innovation.  

Position Summary:

The Director, Aftermarket Commercial Solutions is a strategic leadership role responsible for driving the global commercial strategy and execution across the aftermarket business segment. This includes oversight of parts sales, maintenance and repair services, modifications, service agreements, and customer support programs. The ideal candidate will be a results-oriented leader with a strong commercial mindset, accountable for revenue growth, customer satisfaction, and commercial optimization. This role requires close collaboration across sales, marketing, engineering, supply chain, demand planning, and program teams to deliver integrated, customer-focused aftermarket solutions.

Key Responsibilities:

• Develop and execute a comprehensive, forward-looking global commercial strategy for aftermarket services aligned with organizational objectives.
• Lead commercial planning efforts, including pricing strategy, contract development, and negotiations for offerings such as spare parts, service agreements, MRO services, and technical support.
• Drive financial performance through accurate budgeting, forecasting, and the continuous monitoring of key revenue and performance metrics.
• Partner with sales and customer support teams to assess customer needs, ensuring competitive, value-driven service offerings.
• Champion innovation and growth, designing tailored solutions to expand market share and strengthen customer loyalty.
• Stay ahead of market dynamics, including competitor activity, customer trends, and regulatory shifts, adjusting strategy accordingly.
• Identify and pursue new business opportunities that align with the aftermarket vision, driving long-term customer value and aircraft lifecycle optimization.
• Build and maintain strategic relationships with key customers, partners, and suppliers to ensure high service satisfaction and partnership continuity.
• Lead and inspire a high-performing commercial aftermarket team, overseeing talent acquisition, development, and performance management.
• Ensure commercial compliance and profitability, working in close coordination with legal and finance teams.
• Represent the company externally at key industry events, trade shows, and customer engagements, reinforcing brand and market presence.

Qualifications:

• Bachelor’s degree in Business, Engineering, or a related field; MBA or equivalent advanced degree strongly preferred.
• Minimum of 10 years of progressive experience in aerospace aftermarket or aviation services, including at least 5 years in a senior commercial or leadership capacity.
• In-depth understanding of aftermarket dynamics including MRO, supply chain logistics, service contracts, and aviation regulations.
• Demonstrated success in designing and implementing commercial strategies that deliver sustainable growth and profitability.
• Familiarity with aviation regulatory bodies (e.g., EASA, FAA, TCCA) and their impact on aftermarket service structures.
• Proficiency with ERP/CRM systems (e.g., IFS, SAP, Salesforce) and analytics tools (e.g., Power BI, Tableau, SQL) for business insight generation.
• Exceptional negotiation, communication, and stakeholder management skills.
• Proven ability to lead cross-functional teams within a global matrixed environment.
• Flexibility to travel domestically and internationally as business needs require.

Preferred Skills:

• Proficiency in digital tools and data analytics relevant to aftermarket optimization.
• Experience with ERP and CRM systems such as IFS.

 At De Havilland Aircraft of Canada (DHC), we are committed to protecting our people, customers, shareholders and the public through Health & Safety Excellence. As such, it is expected that all employees maintain strict adherence to Health & Safety Policies and to perform key physical tasks of the position described in the job description and interview process. This may include but is not limited to the ability to work in a variety of environmental conditions including temperature extremes, confined spaces, working at heights and with or around chemicals. Employees are expected to adhere to the use of personal protective equipment (PPE) when at work which must include but is not limited to the ability to maintain a positive fit test when mask use is required. At De Havilland Canada, we aim to be inclusive and diverse and provide equal opportunity for employment. All qualified applicants, regardless of gender, age, race, religion, sexual orientation, and disability, are encouraged to apply. De Havilland will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially. Any offer of employment is conditional on the completion of positive and satisfactory background checks, which may include, proof that you are legally entitled to work in Canada, professional references, verification of employment history, verification of educational background and criminal background checks.