Concierge/Trip Manager

Concierge/Trip Manager

Sales & Marketing - Dallas, Texas

Jetvia is seeking an experienced Concierge & Account Manager to deliver white-glove service to our private flight clients and members. The ideal candidate embodies a “Ritz-Carlton” standard of hospitality, with a passion for creating seamless, memorable experiences for discerning travelers.

Key Responsibilities

• Collaborate with dispatch to provide accurate, timely trip communications.
• Coordinate and schedule flights tailored to client and member needs.
• Communicate trip details to Jetvia clients and internal staff with professionalism, accuracy, and urgency.
• Manage all concierge requests including catering, ground transportation, hotel accommodations, and vehicle relocation.
• Prepare and analyze flight cost estimates for Jetvia clients and members.
• Finalize and submit invoices post-flight for accounting.
• Create and deliver detailed passenger itineraries.
• Oversee trip checklists and flight-following before, during, and after each segment proactively to avoid delays or other trip mission obstacles
• Support onboarding of new Jetvia clients and members, ensuring a high-touch welcome experience.
• Develop and implement new SOPs to enhance concierge operations.
• Represent Jetvia at events and assist with promotional initiatives, including social media campaigns.
• Provide in-person client support pre-flight when available.
• Support account management functions including renewals, retention, and relationship management.
• Safeguard confidential client information at all times.

Qualifications

• Highly professional, articulate, and personable.
• Strong verbal and written communication skills.
• Exceptional attention to detail and organizational ability.
• Ability to manage multiple priorities in high-pressure situations.
• Proficient in Microsoft Office; ability to learn scheduling software (JetInsight).
• Preferred: Prior experience in private aviation, luxury travel or related industries.
• FAA knowledge or familiarity with private flight operations is a plus
• Sales minded for securing return clients
• Experience in Dispatch, Operations and Logistics 
• Ability to coordinate between multiple departments (sales, operations, client services)
• Strong written communication skills for trip briefs and client instructions 
• Calm under pressure especially with last minute flight changes 

Ideal Candidate Profile

• Dependable – Reliable, consistent, and accountable.
• People-Oriented – Skilled at building rapport, listening attentively, and responding with genuine care.
• Detail-Driven – Strong interpersonal skills paired with outstanding guest service abilities.
• Independent – Self-motivated, organized, and proactive with minimal supervision.
• Calm Under Pressure – Thrives in fast-paced environments and makes clear, confident decisions.
• Discreet – Maintains strict confidentiality in handling sensitive information.

Education

• High school diploma or equivalent (required).
• Bachelor’s degree in Marketing or related field (preferred).

Schedule & Location

• 8–10 hour shifts; flexible scheduling required, including evenings, weekends, and holidays.
• Some travel required.
• Primary work location: DAL, with pre-approved remote flexibility.

Work Perks

At Jetvia, we believe in creating a rewarding environment for our team members. In addition to meaningful work, you’ll enjoy:

• Private flight benefits for you and your family (empty-leg flights, when available).
• Flexible schedules that support work-life balance.
• Competitive compensation and benefits including:
  • Paid holidays, vacation, and sick time.
  • 401(k) plan.
  • Comprehensive medical, dental, and vision coverage.
  • Supplemental benefits (accident, critical illness, disability, life insurance, pet insurance, and more).
  • Location:  Dallas, Texas
  • Department  Sales & Marketing
  • Employment Type  Full-Time
  • Minimum Experience  Experienced
  • Compensation  65k-70k