Commercial Airline Operations Concierge Specialist

Commercial Airline Operations Concierge Specialist

Bedford, MA • Private Jet Services

Job Type  Full-time

Description

Job Title- Commercial Airline Operations Concierge Specialist

Department- Large Group Charter

Reports to- Lead Concierge

Location- Bedford, MA. This is not a commutable/remote based role. Successful candidates are required to live within one (1) hour of Hanscom Airport (BED) in Bedford, MA. 

Who we are-

Private Jet Services (PJS) is the highest tier of managed service within the Elevate Aviation Group portfolio, built for clients whose missions demand absolute reliability and precision. For nearly three decades, PJS has coordinated travel for global corporations, championship sports teams, major world tours, and multiple presidential campaigns. The focus is performance, not luxury—every journey is designed to eliminate uncertainty and deliver flawless execution for those who move the world forward. 

Summary of position-

The Concierge is responsible for the welfare of passengers in all aspects of Part 121 flights. Coordinating all aspects of the flight including, but not limited to catering, commissary, manifests, gate and boarding procedures, passenger identification, and VIP Inflight service.

Essential Duties & Responsibilities-

• Fly as Concierge on designated NHL and/or MLB team for the entire NHL and/or MLB season including playoffs.
• Staff all appropriate PJS part121 and select Part 135 flights as assigned.
• Provide A+ VIP in cabin service on all flights.
• Working with the VP Commercial Airline Ops, monitor aircraft and crew schedule to ensure adherence to the team’s schedule and expectations.
• QC customs, catering, handling, security, and any other operational aspects. 
• On call 24/7 for 121 staffing support. 
• Coordinate with the appropriate Sales/Operations team as necessary for trip requirements.
• Work closely with the LGC management on all 121 ops including VVIP, Large groups, NCAA, and Ad hoc flights.
• Assist other departments on an as needed basis with the approval of the VP, Commercial Airline Operations.
• Attend airline Flight Attendant class and qualify as a certified Flight Attendant for the designated partner airline.

Knowledge, Skills & Abilities-

• Ability to manage a varied list of duties and tasks.
• In cabin service and underwing expertise and knowledge.
• Proficient in systems (word, excel, a flight operating system)
• Available Weekends and Nights for after-hours calls.
• Grow company culture; function as an ambassador of the PJS brand.
• Ability to manage a varied list of demanding high-end clients.
• Demonstrated ability to take initiative / self-driven.
• Attention to detail, highly organized.
• High degree of confidentiality and discretion.
• Private Charter Standard Security Program (PCSSP) or Aircraft Operator Standard
• Security Program (AOSSP) knowledge.

Education & Experience-

• Bachelor’s Degree or equivalent experience.
• 121 experiences (broker, operator) in ground service or dispatch capacity or similar role.
• In cabin service experience or comparable high-end restaurant/hospitality background.

Schedule & Travel-

• Schedule dependent on assignment
• Travel required up to 80%.

Miscellaneous-

• FLSA Status- full time exempt
• Lifting requirements- Up to 25lbs
• Must have valid US Passport and able to travel to/from Canada unrestricted.
• U.S. work authorization is a precondition of employment. Applicants must be authorized to work for ANY employer in the U.S., both now and at all future times. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

About Elevate Aviation Group-

Elevate Aviation Group is a privately held aviation organization established in 1995, comprising Private Jet Services (PJS), Elevate Jet, and Elevate MRO. Together, these divisions serve every stage of private aviation, from first inquiry and flight planning to aircraft acquisition, management, and maintenance.

We occupy a rare position in private aviation, combining the scale and resources of a national organization with the agility and discretion of a boutique firm. Operating at the standard of aviation excellence means holding our people to that same standard. Our teams anticipate needs, take ownership, and approach every mission with care, precision, and pride. In this world, the greatest cost is not the flight itself but the cost of not arriving when it matters most.

As we enter our fourth decade, we are revolutionizing how we approach the market, building a technology-enabled system that empowers our people to focus on what they do best: anticipating problems before they occur so they never reach our clients, and providing a frictionless, calm experience from departure to destination. For nearly thirty years, we have supported some of the most defining moments in modern history—from presidential campaigns and global sporting events to world tours and humanitarian missions—all with an unwavering commitment to flawless execution.

We are the architects of seamless arrival.