Cabin Crew Executive- Customer Service

Responsibilities

• Be able to work in Suvarnabhumi Airport (BKK)
• Ensure to provide qualified cabin crew with enough knowledge, ability, skills and good attitude to serve customer with sense of responsibility
• Be responsible for monitoring, responding and supervising the implementation and compliance with standards of service, behaviors, attitudes of Cabin Crew
• Hold regular talks with CC and observe flight to make sure SOPs are applied with enhanced service performance
• Monitoring the quality of products, Pax feedback/complaint and additional services provided on the flight; promptly feedback to the relevant departments to make adjustments on quality, quantity and specifications of goods
• May be delegated from Cabin Crew Manager to act of his/her behalf in case of his/ her absence/inability

Requirements

• Bachelor Degree in any field
• A Minimum of 3 year-flying experience.  Managerial level experience is preferably
• Good command of English (both written and spoken)
• Previous experience in a customer service base role
• Have essential soft skills to create and implement standard practices in line with corporate policy, legal and service standards e.g. leadership skill, interpersonal skill
• Understanding of airline legal agreements, trainnig agreement especially CAAT would be preferable
• Experience of delivering results through large work groups would be an advantage