Manager - Ramp Service & Winter Ops

Job Category: Customer Service

Requisition Number: MANAG004558

• Posted: August 23, 2024

• Full-Time
• On-site
• Location: Denver, CO 80239, USA

Description

Why Work for Frontier Airlines?   

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life.  Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way.  

What We Stand For   

Low Fares Done Right is our mission and we strive to bring it to life every day.   Our ‘Done Right’ promise  means delivering not only affordable prices, but making travel friendly and easy for our customers.  To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers -   we’re not afraid to try new things.  While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality. 

 Work Perks  

 At Frontier, we like to think we’re creating something very special for our team members.  Work is why we’re here, but the perks are nice too:  

• Flight benefits for you and your family to fly on Frontier Airlines
• Buddy passes for your friends so they can experience what makes us so great
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors
• Enjoy a ‘Dress for your Day’ business casual environment
• Flexible work schedules that support work/life balance
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1^st of the month following your hire date.
• We play our part to make a difference.  The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship 

Who We Are    

Frontier Airlines is a leading ultra-low cost carrier headquartered in Denver, Colorado. With a mission to deliver Low Fares Done Right, the company provides affordable, convenient and accessible air travel throughout the U.S., Caribbean, Mexico and Latin America. Frontier’s highly fuel-efficient, all-Airbus fleet is among the youngest and most modern of any carrier within the U.S. That, combined with the airline’s many weight-saving initiatives and focus on operational efficiencies, makes Frontier America’s Greenest Airline.* Each Frontier Airlines plane tail features a special animal with a unique name and backstory. Many of the featured species are endangered or threatened, part of the airline’s commitment to underscore and raise awareness for their plight. Frontier serves approximately 100 destinations throughout North America and operates 500-plus daily flights, on average. The airline employs more than 7,000 team members and has crew bases in more than a dozen U.S. cities. Frontier Airlines., Inc., is a subsidiary of Frontier Group Holdings, Inc. (NASDAQ: ULCC).   

* Frontier is the most fuel-efficient of all major U.S. carriers when measured by ASMs per fuel gallon consumed. 

What Will You Be Doing?

The Manager, Ramp Service and Winter Operations is responsible for working collaboratively with the Airport Customer Service Team to develop, update and deliver training programs for ramp service. brake riding and aircraft towing procedures for our Ramp Service agents.  Equally important, the manager is responsible for working collaboratively with the Frontier and Business Partner Deice Teams to monitor and enhance Frontier’s deicing program.  The manager will monitor the effectiveness of Frontier’s 121 FAA Approved program and ensure the partners that are using another approved 121 Program adhere to the standards outlined by the FAA and Frontier Airlines Ground Deice/Anti Ice Program. 

Essential Functions

• Monitor compliance of corporate and business partner employees with required training and compliance obligations
• Oversee training for initial, recurrent, station start-up/transition/station re-opening and special programs for Ramp Service agents and deice business partners
• Perform quality audits to determine effectiveness of training, training materials, learning methodologies and technology

Ramp Operations

• Continually enhance and oversee initial and recurrent training for ramp service, aircraft brake riding and towing and aircraft appearance for Ramp Service employees
• Ensure Ramp Service policies, procedures and training curricula are compliant with regulatory and company requirements
• Analyze ramp service, brake riding and tow team training materials to ensure the content and format meet the needs of the learner while leveraging best in class trends in training design
• Monitor effectiveness of training materials and instructor delivery

Winter Operations

• Ensure flights are Deiced/Anti-iced in accordance with the Clean Aircraft Concept and Frontier Airlines operating procedures, aircraft manufacturers and airline specifications
• Manage all aspects of daily airside de-icing operations as well as provide leadership and coaching to increase overall safety, performance, maintenance, reclamation operations and facility requirements
• Promote and maintain safe, efficient, and professional communication between deicing partners, cockpit crewmembers
• Participate in the development and implementation of operational policies and procedures for aircraft deicing
• Ensure all deice equipment is compliant with FAA, airline, and airport regulations and training requirements
• Manage relationships with airline station managers and deice Business Partners to ensure teamwork and collaboration occurs on all deice events 
• Serve as the primary point of contact for Frontier deice and winter operations
• Oversee the calibration and functionality of all associated equipment to include storage, fluid management, pumps, and refractometers
• Work closely with cold weather city deice Business Partners to ensure sufficient deicing fluid is stocked, equipment and personnel are available for the forecasted weather conditions and immediately resolve any concerns for deice events 

Other Functions

• Maintain all documentation associated with the provision of Ramp Service training, deicing/anti-icing training, including Frontier’s operating procedures, relevant training materials, quality control and fluid management records, audit reports, risk assessments 
• Oversee all external and internal audits regarding aircraft brake riding and aircraft towing procedures and winter operations.
• Other duties as assigned 

Qualifications

• Ramp operations, aircraft towing, brake riding and deicing experience required
• Bachelor’s degree, or equivalent combination of education and experience required
• Four (4) years’ experience in leading and motivating team members required
• Experience in creation and production of curriculum and training materials
• Experience in delivering training to include subject knowledge, presentation and class engagement
• Ability to communicate, both written and verbal (English)
• Strong oral, written and presentation communication skills
• Proficient in Microsoft Office products
• Excellent interpersonal communications, collaboration, critical-thinking and problem-solving skills
• Ability to effectively manage multiple, concurrent projects and priorities while meeting deadlines
• Knowledge and understanding of Federal Aviation Administration regulations
• Proven ability to work with confidential material
• Proficient in Spanish language preferred

Knowledge, Skills and Abilities

• Strong oral, written and presentation communication skills
• Knowledge of Microsoft products
• Familiarization with adult learning methods and technologies
• Ability to proofread, attention to detail, and prioritize assignments 

Equipment Operated

Knowledge of PC, , scanner, digital camera, video camera, general office equipment, LCD, copy machine and various industry standard printers (ticketing and baggage).

 Work Environment

Combination of office, classroom and outside environments

 Physical Effort

Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently.

 Supervision Received

General Direction:  The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

 Positions Supervised

• None

Workplace Policies

Please note: This posting will close on or before 8/31/2024

Range: $81,752 - $108,511 DOE

At Frontier Airlines, we wholeheartedly support and have a strong commitment to Equal Employment Opportunity (EEO) and Affirmative Action. Frontier is committed to providing equal employment opportunities for all persons regardless of race, color, religion, gender, gender variance, sexual orientation, age, genetic information, martial status, national origin, citizenship status, disability, military, veteran status, and any other basis protected by federal, state, or local laws.

Diversity is an essential part of our success. Our company flourishes because of the unique backgrounds, skills and ideas that our team members contribute every day. We salute and actively recruit veterans. Military experience is valuable and transferable to many of the positions essential to the operations of our airline.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position.  Please be advised that duties and expectations of this position may be subject to change.