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Posted Mar 16
Executive Jet Management

Owner Services Account Manager

Cincinnati, OH, United States Full Time

Executive Jet Management, a Berkshire Hathaway company, is looking to hire an Owner Services Account Manager to work at our Headquarters in Cincinnati, Ohio.

Position Summary:

  • Arrange passenger catering, transportation and other needs.
  • Provide options to aircraft schedulers, ensuring the feasibility of these options.
  • Coordinate with Dispatchers to verify regulations and duty day limitations.
  • Monitor changes to trip scheduling and the resulting implications to the overall operation of the aircraft.
  • Be knowledgeable of crew schedule (training, vacation, etc.).
  • Brief crews for domestic Part 91 flights.
  • Provide managed aircraft availability to Charter Fulfillment and work with them to fulfill owner charter requirements.
  • Manage work tools such as system phones, team email boxes and Intellijet.
  • Remain flexible for scheduling to ensure operational coverage.

Qualifications:

  • Aviation or high-end customer based service.
  • Detail oriented, able to multi-task and work in a fast paced environment.
  • Demonstrate good judgment and be proactively resourceful.
  • Excellent verbal and written communication skills with the ability to understand and communicate moderately complex material.
  • Able to effectively work collaboratively with other departments and within team based work environment in Owner Services.
  • Develop and maintain relationships with new and existing clients and crew members to maximize client satisfaction.
  • Capable of maintaining corporate and job-related confidential information. Position is required to give and/or receive factual information in person, over the telephone, or in writing regarding practices, procedures, problems, work in progress, etc.
  • Position generally works independently, but is available as needed to assist others in their job.

Preferred Qualifications:

  • Bachelor's Degree
  • Pilot License and/or Dispatch License
  • Minimum 5 to 7 years' previous experience working in an airline, business jet or fractional airline in an Owner Services or equivalent position.
  • 2 to 3 years in management/leadership position.
  • Thorough knowledge and understanding of FARs (Federal Aviation Regulations).
  • Knowledge of airline operations.

Benefits Package:

  • Full complement of attractive benefits to our team members, including Medical, Dental and Vision.
  • 401(k) Savings Plan. The company provides a 52% matching contribution of your pretax contributions, up to the first 15% of your contributions per pay.
  • Company provided Short Term Disability
  • Flexible Spending Account (FSA)
  • Prescription Drug Benefit Plan
  • Two-week paid vacation

Executive Jet Management is an equal opportunity employer. To ensure a safe environment, we conduct pre-employment drug screening and background checks.

Additional Application Instructions

N/A

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