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Job Detail (EXPIRED): General Manager - St. Maarten - (SXM) |
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(last updated Sun, May 19, 2013 at 21:30 EST)
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 JOB INFORMATION |
| COMPANY: |
JetBlue Airways |
DATE: |
Jun 10, 2009 |
| POSITION: |
General Manager - St. Maarten - (SXM)
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| DESCRIPTION: |
Position Posted On
06/04/2009
Reference Code
NC51065097-E
Tasks
Position Summary:
The General Manager oversees all facets of the local operations
including negotiating and managing ground-handling agreements,
providing leadership, and representing JetBlue Airways in the local
community.
Essential Functions:
* Trains, mentors, and develops Customer Service Crewmembers
* Oversees the budget of the station and develops cost savings
ideas
* Oversees daily flight operations to meet Company performance
goals
* Participates in airport authority activities as well as attends
regular airport meetings
* Resolves customer service complaints and issues as they arise
* Performs ad hoc requests by BlueCity Manager or Director
* Liaises with local airport agencies and governmental agencies
* Responds to security and airline emergencies involving JetBlue
Airways
* Directs preparation of work schedules to obtain optimum
utilization of human resources and facilities
* Coordinates activities of Customer reservations and ticketing,
customer service, ramp and cargo services, provisioning and
dispatching of aircraft to ensure the operation meets Company and
government policies and regulations
* Directs preparation of Customer lists, manifests, and plans for
stowage of cargo and baggage aboard aircraft
* Evaluates training and performance records of Crewmembers to
determine and formulate training designed to increase
Crewmember efficiency
Interactions:
Supervision Received:
* Plans, designs, and carries out programs, projects, studies, or
other work independently.
Supervisory Duties:
* Trains, assigns work to, and checks work of two (2) or more
Crewmembers; participates in the decision to hire, fire, and
promote Crewmembers; does not conduct the same work as
Crewmembers on a regular basis.
Crewleader Responsibility:
* Customer Service Crew
* Customer Service Supervisors
Requirements
Minimum Qualifications:
* High School Diploma or General Education Development (GED)
Diploma
* University Degree preferred but not required
* Two (2) years airline experience
* One (1) year in a supervisory or leadership role
* One (1) year as a General Manager in a Part 121 Domestic or
Flag Scheduled Passenger Airline preferred but not required
* Possess and maintain a valid Driver License and a driving record
that meets JetBlue Airways' insurance standards
* Regular attendance and punctuality
* Organizational fit for the JetBlue culture, that is, exhibit the
JetBlue values of Safety, Caring, Integrity, Fun and Passion
* Pass a ten (10) year background check (may include credit
check) and medical test
* Legally eligible to work in the country in which the position is
located
* When working or traveling on JetBlue flights, and if time permits,
all capable Crewmembers are asked to assist with light cleaning of
the aircraft
Knowledge, Skills, and Abilities:
* Proficiency with Microsoft Word, Excel, Outlook, and Internet
Explorer
* Excellent verbal and written communication skills
* Excellent organizational and planning skills
* Proficiency in Advance Passenger Information System (APIS),
Custom and Border Patrol (CBP) and local governmental
international procedures
* Ability to work under pressure and fixed time constraints
* Excellent multitasking skills
* Ability to lead a team
* Ability to think creatively
* High proficiency in English both written and oral
Working Conditions:
Equipment:
* Computer and other office equipment
* Ground service equipment, hand held radios, scanners, light
emitting diode screens and signs, mail and cargo equipment
Work Environment:
* Office and airport environment
* Subject to irregular operations
* Ability to work weekends or irregular shifts
* Subject to weather and elevated noise levels
* Subject to be on call twenty-four (24) hours a day
Physical Effort:
* Light physical effort required by handling objects up to 20 pounds
occasionally and/or up to 10 pounds frequently (Light)
Disclaimer: The above statements are intended to describe the
general nature and level of work being performed by the
Crewmember(s) assigned to this position. They are not intended to
be an exhaustive list of all responsibilities, duties, and skills
required of individuals in this position. Position Expectations may
be subject to change as the needs of the organization changes.
Employment Type
Regular
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