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Job Detail (EXPIRED): Director, Regional Inflight (Calgary, AB) |
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(last updated Wed, May 22, 2013 at 17:50 EST)
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 JOB INFORMATION |
| COMPANY: |
WestJet |
DATE: |
Jul 06, 2012 |
| POSITION: |
Director, Regional Inflight (Calgary, AB)
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| DESCRIPTION: |
Job Number 924 - Posted 07/04/2012 - Inflight - Calgary,
AB (YYC) - English Only - Regional
Job Description
WestJet has a new and exciting opportunity that would
allow you to be part of the Q400 Regional start up team.
This is an exceptional opportunity for an entrepreneurial
type individual, to help build and launch a new airline for a
growing and progressive organization.
This position will be WestJet’s Regional designated Flight
Attendant Manager as required by the Canadian Aviation
Regulations and will oversee the Regional Inflight
department’s strategic plan while inspiring a dedicated
group of Flight Attendants to deliver WestJet’s remarkable
guest experience.
Responsibilities:
Responsible for the professional standards of the flight
attendants
Ensure a current and approved Flight Attendant Manual
and Training program are in place, including the
maintenance of Flight Attendant training records in
accordance with CARs
Oversee flight attendant training in accordance with
approved flight attendant training programs
Issue directives and bulletins to flight attendants as
required
Develop and oversee regulatory requirements of the safety
features card.
Assume responsibilities delegated by the Operations
Manager
Implement effective corrective actions to eliminate/reduce
the risk of the cause(s) or probably causes(s) of hazards,
incidents and accidents identified under the safety
Management System
Liaise with Transport Canada and other related regulatory
bodies to maintain and protect the airlines interests with
respect to current regulatory requirements and in the event
of pending or new legislations affecting Inflight.
Develop and oversee the Inflight department strategic plan
in alignment with the corporate objectives, budget and key
performance indicators
Develop a high performing and accountable leadership
team through coaching, mentoring and training
Build a strong and sustainable working relationship with
the Regional Flight Attendant Association Board to ensure
the needs of flight attendants are understood and met
while meeting the business needs of the Regional
operation as they relate to the Inflight department
Responsible for best practices related to crew
management and employee engagement to ensure an
informed, engaged and high performing frontline team
Responsible for the quality of service delivery of the Inflight
guest experience and alignment and integration with the
WestJet vision to Create a Remarkable Experience
(CARE)
Responsible for the department’s operational
performance and integration of Inflight operations in to the
overall WestJet operating environment and strategy
Will be required to demonstrate to Transport Canada that
they meet the requirements identified in Paragraph 725.07
(2)(d) of the Commercial Air Service Standards.
Must certify as a flight attendant and fly as required
Industry Experience/Qualifications:
Past airline industry required
10 Years leadership experience required
Previous regulatory experience and knowledge is strongly
desired which includes a solid understating of the
Aeronautics Act, Canadian Aviation Regulations and
Standards as they relate to a 705 operator
A university degree is preferred, coupled with
demonstrated expertise in a leadership function
Experience should include increasing leadership
responsibilities culminating in either a senior manager or
director level position
Must possess excellent leadership skills with a track
record of developing and inspiring a high performing,
customer service oriented team.
Have a commanding presence and be a dynamic and
motivational leader
Must excel in a fast paced, dynamic environment, with a
high degree of motivation and commitment to working with
a team in the unique WestJet culture
Proven skills performance management, budget planning,
and project management with a minimum of one year in
each
Ability to manage multiple tasks, meet work schedules,
standards and deadlines in a fast paced and ever
changing environment
Superior communication (written and verbal),
presentation, facilitation and interpersonal skills.
A proven ability to remain focused, positive and productive
during stressful situation
Candidates must be creative thinkers, with an ability to
translate best practices research into strategy
Candidates must be excellent problem solvers, with
strong analytical skills
Proven leadership, management, and communication
skills with demonstrated ability to mentor a team of high
performers
Strong business acumen with the ability to integrate
Human Resource strategy to support the business
Must have demonstrated ability to quickly build strong and
lasting working relationships in a complex stakeholder
environment
We would like to thank all applicants in advance for
sending in their resumes. Only those who qualify will be
considered for the role. WestJet is an equal opportunity
employer and encourages applications from all qualified
individuals. WestJet's hiring policy is to recruit and select
the best applicant for employment solely on the basis of
their qualifications for the position. WestJet does not
discriminate against applicants based on race, national or
ethnic origin, colour, religion, age, sex, sexual orientation,
marital status, family status, disability or a conviction for
which a pardon has been granted. Safety comes first at
WestJet.
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