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Job Detail (EXPIRED): Cabin Crew - U.A.E Nationals Only |
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 JOB INFORMATION |
| COMPANY: |
The Emirates Group |
DATE: |
Oct 15, 2009 |
| POSITION: |
Cabin Crew - U.A.E Nationals Only
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| DESCRIPTION: |
Job Reference: S-I/AA/13542
Posted: 11 Oct '09 • Closing: 30 Nov '09
Department: UAE National Careers
Company / Division: Emirates Airline
Location: Dubai, United Arab Emirates
Cabin Crew members are highly professional and well trained in all
aspects of in-flight services safety, service first aid and passenger
handling skills. They ensure excellent quality service and customer
care is delivered to every passenger on every flight, through a
caring, courteous and considerate manner, so that customers are
delighted and influenced to travel Emirates on their next trip.
Job Outline
Operational Structure and Performance Criteria
•Grade II Cabin Crew normally works in economy class cabin and
is responsible to the SFS. Purser / SFS may allocate a Grade 2
crew to work in a different class/cabin to meet operational/safety
needs.
•They are highly motivated, well trained on all aspects of safety,
security, first aid and services skills.
•Their function is to ensure the highest quality of service
throughout every flight they operate.
Will carry out functions and duties which may include flying and
non flying as detailed by IFS department through the Scheduling
section or any other person authorized to do so.
•May operate one grade higher if required due to operational
demands.
Responsibilities and Accountabilities
•Ensures full and up to date knowledge of Emirates Product and all
aspects of the job and duties i.e. safety, first aid, security, service,
procedures and customer service skills.
•Is responsible to SCCM to expedite service, PA, safety and
security checks, passenger's first aid requirements and ensure
passengers safety and comfort throughout the flight by continuous
monitoring of the economy class cabin.
•Create a happy, warm, welcoming atmosphere, greeting
passengers with a smile and cheerfulness during boarding and at
anytime interacting with passengers during the flight. Help
passengers to their seats and stowing their baggage and pays
special attention to passengers with special needs i.e.: UM,
mothers with infants, elderly passengers, wheelchairs, VIPs/CIPs,
Skywards members etc.
•Ensures and maintains a clean environment before and during the
flight, through constant monitoring of aircraft cabins, galleys, and
toilets especially during night flights.
•Answers passenger call bells promptly and attends to their needs
efficiently. If requirements can't be met, an explanation must be
given and an alternative must be offered.
•During non-service times, cabin crew are expected to maintain
passenger contact through canvassing, anticipation of passenger's
needs, try to distinguish passengers between passengers who wish
to be left alone and others who wish to interact.
•Ensure passenger belongings that are handed over to crew during
flight for safe keeping are handled with care and returned to
passengers at the end of the flight.
•Keep passengers informed at all times of any delays diversions
and disruptions, giving reasons for such occurrences, updating
passengers on any changes to ground arrangements, transfers etc.
•Ensures proper hand over to the crew taking over so that existing
requests, problems, needs etc are passed on and joining crew are
fully briefed so that follow up actions can be taken.
•Expected to report for duty on time and ensure conformance to
uniform regulations, respect and obey the chain of command on
ground and in flight. Should be well rested and in a fit state and in
possession of all required (valid) documents.
•Display decent conduct whilst in uniform and when not in uniform
either at base or outstations.
•Should adhere to local laws and regulations, dress neatly and
modestly, and safeguard the image and reputation of EK during lay
over periods / when on business promotion duty.
•Expected to take adequate rest, must be medically fit and should
not consume alcohol or unauthorized substances at least 12 hours
prior to reporting for duty.
•To understand and apply the in-flight service quality policy
enthusiastically to delight customers and influence them to travel
Emirates on their next trip.
Critical Competencies
•Customer Service Orientation
•Teamwork
•Interpersonal Ability
•Adaptability and Innovation
•Attention to Detail and Quality
•Professionalism
Requirements
•Minimum age 20 years at the time of application.
•Minimum arm reach of 212 cms (on tip toes), which will enable
you to reach emergency equipment on all aircraft types.
•Educated to at least to the 10th grade school standard.
•Medically fit to meet aircrew requirements.
•Fluent in written and spoken English (fluency in another language
is an asset).
•Previous experience in the service/ hospitality industry is an
advantage.
•Finally, you will be the sort of person who has the natural ability
to provide excellent service within a team environment.
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CONTACT INFORMATION |
| Mailing Address: |
N/A |
| Web: |
http://ekgrpapplications.emirates.com/Careersonlineapps/JOB_
VACANCIES/JobVacancies.aspx?Keyword=&Location=&Department=
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