Customer Service Agent - DEN-12001084
AirTran Airways Customer Service Agents deliver the Caring Customer Service that makes AirTran Airways "America's Most Successful New Airline." Customer Service Agents greet and process passengers at the ticket counter, gate area, baggage service area and assist in operations. Customer Service Agents enforce safety/security measures and protect sensitive zones. As directed, implements standard procedures during overbooked, irregular flights and denied boarding situations.
*AirTran Airways will accept your job application for the Denver, Colorado Customer Service Agent position only if you are currently a resident of Colorado or can provide established residency in the state of Colorado.
Demonstrated customer service skills and passion for providing Caring Customer Service.
Positive disposition, Professional attitude and appearance.
Ability to accept personal responsibility for resolving concerns.
Excellent work ethic and demonstrated ability to act with purpose and urgency.
Eligibility to work in the United States without sponsorship
Minimum age 18. High school diploma or G.E.D. Additional education is a plus.
Ability to read, write, speak, and understand the English language. Second language is a plus.
Excellent communication skills that include speaking to large groups and individual customers.
Familiarity with computers and ability to type 25 words per minute.
Ability to work any available schedule to include nights, weekends, holidays, and overtime.
Ability to lift 70 pounds or more
Successful completion of post-offer pre-employment NON- DOT drug screening.
Ability to provide 10 years of employment, education, unemployment history per FAR 108.33.
Valid, non-suspended driver's license.
Reliable transportation to and from the airport.
~This description and summary of qualifications has been designed to indicate the general nature and level of work performed by employees within this job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of employees assigned to this job classification. Additional duties may be added as required by operational needs of AirTran Airways.
** Pay increases are effective the beginning of the pay period following the anniversary date.
** Shifts that begin after 2:00 pm will be paid an additional $0.35 per hour.
** This compensation schedule is pre-determined by AirTran Airways and is not negotiable.
To work at the airport, you must be able to obtain a Secured Identification Display Area (SIDA) badge. You will be required to meet all local airport requirements. For the security access, job seekers must have no conviction, guilty plea, or judgment not guilty by reason of insanity in the last 10 years for any of the following disqualifying criminal offenses, as determined by the federal Transportation Security Administration:
1 Forgery of certificates, false marking of aircraft, and other aircraft registration violations
2 Interference with air navigation
3 Improper transportation of a hazardous material
4 Aircraft piracy
5 Interference with flightcrew members or flight attendants
6 Commission of certain crimes aboard aircraft in flight
7 Carrying a weapon or explosive aboard an aircraft
8 Conveying false information and threats
9 Aircraft piracy outside the special aircraft jurisdiction of the United States
10 Lighting violations involving transporting controlled substances
11 Unlawful entry into an aircraft or airport area that serves air carriers or foreign air carriers contrary to established security requirements
12 Destruction of an aircraft or aircraft facility
14 Assault with intent to murder
17 Kidnapping or hostage taking
19 Rape or aggravated sexual abuse
20 Unlawful possession, use, sale, distribution, or manufacture of an explosive or weapon
22 Armed robbery or felony unarmed robbery
23 Distribution of, or intent to distribute, a controlled substance
24 Felony arson
25 A felony involving a threat
26 A felony involving: Willful destruction of property; importation or manufacture of a controlled substance; burglary; theft; dishonesty, fraud, or misrepresentation; possession or distribution of stolen property; aggravated assault; bribery; or illegal possession of a controlled substance punishable by a maximum term of imprisonment of more than 1 year
27 Violence at international airports
28 Conspiracy or attempt to commit any of the aforementioned criminal acts listed in this paragraph
High School Diploma/GED (±11 years)