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Job Detail (EXPIRED): CSA, Passenger Services International (Montreal, Canada) |
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(last updated Thu, May 23, 2013 at 11:00 EST)
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 JOB INFORMATION |
| COMPANY: |
USAirways |
DATE: |
Jun 11, 2012 |
| POSITION: |
CSA, Passenger Services International (Montreal, Canada)
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| DESCRIPTION: |
Requisition #: 141770
Montreal,
JOB TITLE: CSA, Passenger Services International Canada
POSITION PURPOSE:
Provides passenger assistance at the ticket counter and gate areas by issuing tickets, checking baggage and assigning seats. Will load and unload baggage and cargo; marshal aircraft to and from gates and service aircrafts.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Assist passengers with check-in procedures, including tagging baggage and issuing boarding passes
- Sell tickets, process ticket changes, create and book reservations
- Ensure compliance with FAA, Company and airport regulations
- Enforce safety/security measures and protect sensitive zones
- Facilitate the passenger boarding process
- As directed, implement standard procedures during overbooked, irregular flights and denied boarding situations; solicit volunteers to free up seats; re-accommodate passengers by booking alternative flights; and provide travel vouchers
- Log in tickets and prepare sales reports
- Complete daily/weekly/monthly station administration duties
- Move baggage and cargo of various weights to and from aircraft.
- Drive and operate belt loaders.
- Service aircraft at gates with ground power and air conditioning.
- Tow and push back aircraft from gates.
- Service aircraft lavatories and water ports.
- Clean interior of aircraft when needed.
- Position beverage and luggage carts around the ramp area.
- Performs other related duties as required
QUALIFICATIONS:
- Graduation from secondary school or equivalent
- At least 2 years of customer service experience or the equivalent training/experience
- Basic computer skills with the ability to easily grasp the functionality and concepts of company-specific software
- Must enjoy working with the public
- Excellent written and verbal communication skills
- Must be self-motivated and detail oriented, with a positive/cooperative attitude and be able to function effectively as a team member
- Ability to perform in a fast paced environment while maintaining a professional and effective approach to high-stress situations
- Willingness to perform repetitive tasks and carry 70 pounds.
- At least 18 years of age
- Possess necessary work documents to work in country where position is located and necessary visa/documents to travel to USA
- Fluent in both spoken and written English and the language of the work location
US Airways is an equal opportunity employer. M/F/D/V
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